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HOW TO DELIVER
EXCELLENT SERVICE
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complete applications at home or in a shelter, and assist patients in obtaining documents such as birth certificates, bank statements and pay stubs.
Other complimentary services might include Charity applications, Section 1011 Border Funding applications, financial statements, patient demographic validation, and identification of misclassified accounts.
At the end of the day, it’s about the patient.
The best providers always put the patient first. Delivering excellent service requires that members of our industry follow that lead. Obtaining the patient’s cooperation is essential to completing the eligibility process as you work together gathering supporting documentation. Obtaining a patient’s trust is essential in ensuring that they understand the system and are willing to rely on it whenever they or members of their family need medical care.
Sara Sheats, a Manager for Integrated Health Management Services, sums up the potential rewards in this way, “The benefits to getting a non-insured or under-insured community member on Medicaid does not stop at the one ER visit they just had. The benefits reach preventive health care that will lower costs for all of us—including the providers that are not fully reimbursed for their services.”
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By putting the patient first, eligibility and recovery companies can best serve their clients and the community.
David McNulty, VP Client DevelopmentIntegrated Health Management Services (IHMS)dmcnulty@ihmsllc.com
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