The New Jersey Chapter of HFMA in cooperation with The Metropolitan Philadelphia Chapter of HFMA is pleased to announce its 33rd Annual Institute at the Borgata Hotel, Casino and Spa in Atlantic City, NJ on October 14 - 16, 2009.

Highlights The 2009 New Jersey and Metropolitan Philadelphia Chapters of the HFMA Annual Institute will again provide attendees with an outstanding educational experience, including insights into trends and regulatory changes affecting all facets of healthcare delivery and finance.

We are pleased to announce that our Wednesday Workshops are included in the general registration fee. The day will feature “Bootcamps” in Managed Care, PFS, Medicare PPS and HFMA Certification and will include a working luncheon and coffee breaks. All registrants are encouraged to take advantage of these outstanding educational programs!

This year’s keynote speakers are thought leaders in the future state of healthcare, service excellence and change management. On Thursday morning, Steve Adubato will kick off the Institute with an energetic and insightful presentation on communication and leadership. His considerable experience in helping organizations of all types reach their potential will be applied to the challenges facing healthcare providers.

As our afternoon keynote speaker, John Nance, brings a rich diversity of professional training and background to the quest of patient safety and medical practice improvement. One of the founding members of the National Patient Safety Foundation and a leading voice on matters of major change to America ‘s healthcare system, John will discuss the parallels between aviation and healthcare safety and will share his considerable experience in both industries.

John will also provide a copy of his award winning book “Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care” to all participants and will hold a book signing immediately after his presentation.

On Friday morning, James Lloyd will share his expertise and passion for service excellence and customer loyalty. James has worked with healthcare organizations of all sizes, often challenging them to raise their standards for customer satisfaction. He provides a humorous yet practical approach to improving customer service and the related impact on employee morale, teamwork and employee retention.

In addition, Dr. Terry Cahill and his associate, Dr. Mona Sedrak, will discuss how generational differences can create tensions in the workplace, for employees and customers. Their interactive presentation will identify the tools needed to address these differences, leading to improved job performance, customer service, employee satisfaction and retention.

Due to its popularity, we will once again host the very popular CFO Panel featuring several CFOs from area hospitals and health systems who will share their thoughts on current and emerging challenges for hospitals and the provider community in general. This interactive discussion is always one of the highlights of our Institute!

Click here for more information.